Topic ID #42244 - posted 3/6/2020 11:21 AM

Guest Services & Retail Manager - Park City Museum


The Park City Museum in Park City, Utah has an immediate opening for a full-time Guest Services & Retail Manager.  The successful candidate will lead by example as a great ambassador for the Park City Museum while maintaining a focus on providing excellent customer service with all visitors to ensure a positive experience. 

The Guest Services & Retail Manager is responsible for management of the front of house Admission Desk and Museum Store at the Park City Museum. This includes day-to-day operations, scheduling and supervision of all Guest Services Associates, management of merchandising, admission ticket sales, sales of memberships, promotion of events, welcoming and friendly conversations, and the maintenance and monitoring of budgets, inventory, and sales. This position is accountable for the success of the retail operation; the manager must drive sales and profitability while providing the highest level of service to visitors.

Duties and Responsibilities

  • Oversee the planning and operation of the Museum Store in an efficient and effective manner with attention to maximizing profitability while furthering the Museum’s mission.
  • Monitor, plan & manage inventory for the best sales opportunities. Understand the principles of merchandising and creating impactful displays. Develop product signage that reflects the Museum’s mission.

  • Manage operational point of sale and back-end data systems. Trouble shoot IT issues and resolve with retail system tech support or IT support.
  • Inventory receiving, pricing, and reconcile vendor invoices.
  • Develop warehousing plan to assure easy access and accountability of inventory.

·         Manage all responsibilities of the Front of House/Guest Services, to assure exceptional customer service in all interactions including:

    • admission and membership sales, and ticketed special events and programs
    • incoming phone calls regarding the Museum, programs and store
    • Group Tours ticketing

·         Recruit, hire, schedule and manage a team of part-time and/or seasonal Guest Services staff. Lead the Guest Services team to achieve sales goals.

·         Work cohesively with all Park City Museum staff to foster the highest level of guest care. Coordinate with staff for all museum activities including temporary exhibitions, lectures and public programs, special events, and education programs.

·         Other duties as assigned.

Minimum Qualifications

·         Bachelor’s degree (Masters preferred) with minimum of 2-3 years of retail management experience preferably in a museum; or equivalent combination of experience and education

·         Extensive computer skills including working knowledge of Microsoft Office (Excel, Outlook and Word); Counterpoint and PastPerfect preferred

·         Excellent interpersonal and customer service skills and a “love to sell”

·         Strong organizational and analytical skills

·         Self-motivated and able to work independently, problem-solve and take initiative.

·         Excellent attendance and punctuality

·         Solid understanding of professional museum practices and procedures.

This is a full-time position, Thursday through Monday including holidays (Tuesday and Wednesday off). Candidate must be able to meet physical demands of the job including lifting and moving objects up to 40 lbs.

Benefits include paid vacation days, personal leave, and health insurance.  Salary range $40,000-$55,000, commensurate with experience.  

Start date: June 1 or earlier. Start date negotiable within certain parameters.

Application deadline: April 17, 2020

Review of applications will begin immediately and will continue until position is filled. 

Please send resume, cover letter and three references to:

Sandra Morrison, Executive Director at with “GUEST SERVICES MANAGER” in the subject line.

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