Visitor Services Coordinator- National Museum of African American History and Culture- Washington DC
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The Office of Visitor and Guest Services at the National
Museum of African American History and Culture is expanding to build a dynamic and
diverse team! Beginning October 19th, the Office will initiate its search for
Visitor Services Coordinators on www.USAJobs.gov. Look for announcement
21R-YH-305950-DEU-NMAAHC Public Affairs Specialist (Visitor Services
Coordinator). This position will be a GS-7,
$48,670-$63,267.
Visitor Services Coordinators must be enthusiastic,
customer-oriented and have a passion for African American history and culture.
They will help support our day to day programs and activities, as well as learn
about new products, services and guidance for visitor services programs,
volunteer management and visitor research to gain a better understanding of the
visitor experience. Coordinators will assist visitors with wayfinding,
demonstrate interactives and immersion experiences, schedule tours and group
reservations, and collect visitor feedback to measure visitor satisfaction and
develop new approaches to our daily operations.
Applicants should have either one full year of previous
experience at a historical or cultural organization, one full year of related
graduate level education or a combination of experience and education,
including volunteer positions. They must possess the following qualifications:
excellent customer service; skill in delivering visitor programs and services
in a museum, education center, cultural or historical site, or similar facility
which receives large numbers of visitors; ability to facilitate volunteer
training; experience collecting information in response to inquiries, requests
and comments; knowledge of African American history and culture; and the
ability to answer questions about difficult and complex topics related to
museum content.
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